Wulooj Privacy Policy

Wulooj Information Technology (“Wulooj”) is committed to protecting the online privacy of users of this website (“Website”) and Wulooj applications (“App”), collectively referred to as the “Services.” This Privacy Policy has been prepared to help you understand Wulooj’s approach to privacy and explain how your personal information is collected, used, stored, and protected when you use the Website or the App. It also provides information regarding your rights and enables you to provide informed consent for the processing of your personal data where required.

In general, any information and data that you provide to Wulooj through the Website or the App, or that is otherwise collected by Wulooj in connection with the use of the Services, will be processed lawfully, fairly, and transparently. To achieve this, Wulooj follows internationally recognized principles governing the processing of personal data, including purpose limitation, storage limitation, data minimization, data quality, integrity, and confidentiality.

Data Controller

Wulooj is the data controller responsible for all personal data processing carried out through the Website, App, and related Services.

Personal Data Processed

When you use the Services, Wulooj may collect and process information relating to you as an individual that enables you to be identified, either directly or indirectly through other information collected. Wulooj may also collect and process information relating to other individuals if you choose to provide such information.

This information may be classified as “Personal Data” and may be collected when you voluntarily provide it (for example, by contacting Wulooj through online forms) or through the analysis of your use of the Website or App.

The categories of Personal Data that may be processed through the Website or App include:

Name, Contact Details, and Other Personal Data

To access certain Wulooj Services, you may be required to provide Personal Data such as your name, mobile number, email address, company name, billing information, payment method details (including cardholder name, card number, expiry date, and verification code), address, and other relevant information.

Device Data

When installing the App, you grant permission to Wulooj to install and configure the application on your mobile device (“Device”) and to access information necessary for installation and operation, including device model, operating system version, screen resolution, network connection type, language settings, and similar technical information.

This collection of information is necessary for the installation and proper functioning of the App. If you do not wish to share such information, you may choose not to install or use the App.

After installation, the App may request access to certain Device features such as SMS functionality for verification purposes, storage access for saving information, camera access for document or payment card scanning, and internet connectivity, where required for the operation of the Services.

Location Data

The App may request permission to access your Device’s location and mapping services, including while the App is running in the background, to provide location-based services and improve the accuracy and relevance of the Services offered.

Location information may be used to determine service availability in your area, assist with deliveries, verify addresses, and enhance user experience.

You may modify your Device settings at any time to restrict or disable location sharing. If location access is disabled, you may alternatively provide a physical address, postal code, or manually select your location within the App where applicable.

Other Personal Data

If you choose to provide Personal Data relating to another individual through the Website or App, you will be considered an independent data controller with respect to that information and will assume all associated legal obligations and responsibilities.

This includes ensuring that you have obtained all necessary consents or have another lawful basis for sharing such information with Wulooj. You agree to indemnify and hold Wulooj harmless against any claims, complaints, damages, or liabilities arising from your unauthorized disclosure of third-party personal data.

Because Wulooj receives such information indirectly through you, it is your responsibility to ensure that the data has been collected and shared lawfully and in compliance with applicable data protection laws.

Website Activity Monitoring

The operation of the Website, as is standard for websites on the Internet, involves the use of computer systems and software procedures that automatically collect certain information about users during normal operation. While Wulooj does not collect this information with the intention of identifying specific individuals, it may be possible to identify users directly or indirectly through this information when combined with other data. Accordingly, such information may be considered Personal Data.

This information may include various technical and operational parameters related to your device, operating system, and IT environment, including your IP address, geographic location (country), computer domain name, Uniform Resource Identifier (URI) addresses of requested resources, date and time of requests, methods used to submit requests to the server, file sizes received in response to requests, response status codes returned by the server (such as successful requests or errors), and other similar technical information.

Wulooj uses this data to generate statistical information regarding Website usage, ensure the proper functionality and security of the Website, improve user experience, detect technical issues, and identify or prevent unauthorized use, abuse, or security incidents affecting the Website or Services.

Security and Monitoring

Processing for fraud prevention, misuse detection, security monitoring, and protection of the Services is based on the legitimate interests of Wulooj in maintaining the security, integrity, and reliability of its systems, users, and business operations, as well as preventing unauthorized or unlawful activities.

Recipients of Personal Data

Your Personal Data may be shared with the following categories of persons and entities (“Recipients”):

Entities engaged by Wulooj to provide Services or perform processing activities related to Recruitment, Marketing, Analytics, customer support, system operations, and other business functions on our behalf (such as marketing agencies, customer relationship management providers, recruitment platforms, cloud service providers, and IT service providers);

Individuals or entities are authorized to perform technical maintenance activities, including maintenance of network infrastructure, systems, applications, and electronic communications networks;

Employees, contractors, consultants, and authorized representatives of Wulooj who require access to Personal Data to perform duties directly related to the provision of Services and who are subject to confidentiality obligations;

Affiliates, subsidiaries, and related companies of Wulooj where such sharing is necessary for operational, administrative, legal, or business purposes;

Prospective purchasers, investors, successors, or other parties involved in a merger, acquisition, restructuring, sale of assets, or similar corporate transaction involving Wulooj, where Personal Data may be transferred as part of such transaction;

Governmental authorities, regulatory bodies, courts, law enforcement agencies, and other public entities where disclosure is required by applicable law, regulation, legal process, or binding governmental order; and

Service Provision

Personal Data processed for the purpose of providing Services will be retained for as long as necessary to deliver the Services, fulfill contractual obligations, maintain business records, resolve disputes, enforce agreements, and comply with legal and regulatory requirements.

Even after termination of the Services, Wulooj may retain certain Personal Data for a reasonable period where necessary to protect its legitimate business interests or comply with legal obligations.

Marketing

Personal Data processed for marketing purposes will be retained from the date consent is provided until such consent is withdrawn.

Following withdrawal of consent, Personal Data will no longer be used for marketing purposes. However, certain information may continue to be retained where necessary to comply with legal obligations, maintain suppression records, or protect the legitimate interests of Wulooj.

Analytics

Personal Data processed for analytics purposes will be aggregated, anonymized, or pseudonymized whenever possible.

Where identifiable Personal Data is processed based on consent, such information will be retained until consent is withdrawn. Following withdrawal, the information will no longer be used for analytics purposes, although certain records may be retained where necessary for legal, security, or compliance purposes.

Compliance

Personal Data processed to satisfy legal, regulatory, accounting, tax, contractual, or compliance requirements will be retained for the duration required by applicable laws, regulations, governmental directives, or legal proceedings.

Such information may also be retained for as long as necessary to establish, exercise, or defend legal claims.

Data Storage Location

All Personal Data collected by Wulooj will be stored and protected within secure databases and systems located in the Kingdom of Saudi Arabia, unless otherwise required for lawful cross-border processing activities conducted in accordance with applicable data protection laws and regulations.

For questions regarding this Privacy Policy or the processing of your personal data, please contact us at info@wulooj.com.