Call Reports basically measures and keep track of both incoming and outgoing conversation.
Reporting allows you to easily navigate through call log, customer interactions, agent activities, missed chances, and more.
Cross skilling formulated on performance
Automated ‘Agent Scorecards’ for associates,Dynamic attribute-based segmentation analysis.
The Agent Performance report provides a summary of your agents' work performance over the selected time frame.
You can also learn about how long it takes each agent to address conflicts. This allows you to compare the effectiveness of agents and train them.
The agent's performance can be filtered depending on a variety of ticket attributes generated by reports.
You can get a summary of all things involving the agents, such as the number of tickets issued, reassigned, and resolved.
Wulooj combines sales data from all of your channels into a single
sales report so you can see how your internet marketing strategy is going at a glance. And the best part is that it's all automated.
A great management reporting system not only encourages inter-collaboration across departments but also helps to minimize any redundant work among teammates.
Automated reports also save employees considerable time from searching through lots of paperwork for statistics.
A significant benefit in an organisation is reduced costs and increased benefits.
Employers are now better equipped to respond to changing business environments because the data is readily available. When there is data to back up budget cuts, they are more effective.